Find answers to all frequently asked questions. Contact us for further clarifications

about-us-faq   FAQ's

Our comprehensive list of FAQs will guide you through some of the most commonly-asked questions. For any other queries that you may have please do not hesitate to contact us.

Opening accounts

We have a free demo account with $50000 in virtual cash. You can get started in minutes by providing a valid email address, your full name, a mobile phone number and password. Once you have registered for a demo account, you will need to click on the verification link sent to your registered email address to activate it.

In all likelihood we may use your private information for further enquiries about you like checks to combat fraud. We do not disclose your personal information to any third parties for marketing or any other purposes.

Copy of unexpired/ signed Passport Bio-Data page

  1. Kuwaiti ID or Resident ID [Kuwait Residents only]
  2. Proof of Address i.e. Copy of official Bank Statement, signed and duly stamped by the Bank, or a recent Utility Bill

Start trading

We would recommend that you assess the market conditions before setting up any trades. The average small-to-medium investor could trade up to 10 times a day. However, as there are no commissions for CFD trading, you can take long or short positions as often as you like, without fretting over undue transaction costs.

You will keep your position on until, 1.) You gain profits from your position; 2.) Your stop-loss is triggered; or, 3.) Another position with greater advantage comes up.

The best way to boost your confidence is for you to open a Demo Account. That way, you will get a feel of what it’s like to trade, without any risk or obligation.

Forex trading begins each day in Sydney, and advances around the globe as the business day resumes first to Tokyo, then London, and New York. Unlike any other financial market, investors can trade based on currency fluctuations caused by economic, social and political events at the time they occur - day or night. The market is open 24/5.

Spread is the difference between the BID and the ASK price in the market quotes.

The ASK price corresponds to a BUY order and the BID price is applicable to a SELL order.

Forex enables investors to transact in currency pairs and make profit from the movement in the exchange rate. However the exchange rate movements can work in your favor as well as against you.

Al-Shuaib offers tight spreads with leverage up to 100:1. The FX market is the largest and most liquid market in the world and many traders invest in Forex because of the high return potential within a short span of time.

  1. EUR/USD is the most frequently traded currency pair. It represents the value of USD per One Euro. The Euro is a relatively new currency.
  2. GBPUSD represents the amount of USD that can be purchased with One British Pound.
  3. USD/JPY represents the amount of Japanese Yen that can be purchased with One US Dollar. The Yen is the third most traded currency in the world, behind the US Dollar and the Euro.
  4. AUD has grown in popularity over the past few years since it tends to have a higher return than most other currencies in the developed markets. Thus, that makes it attractive for traders.

Crude Oil is a petroleum product widely used in energy production and manufacturing and its price has a far-reaching impact on the global economy. Two of the main classifications for crude oil are US Oil, referred to as West Texas Intermediate (WTI) and UK Oil, or Brent Blend. Oil prices are significantly influenced by the balance of supply and demand. If production levels surpass consumption demand, then inventories are said to "build" whereby the excess supply can be stored and vice versa. Sentiment in the financial markets also tends to play a major role in the price of Oil.

Gold is a popular safe haven trade. Many investors look to the precious metal as a hedge against inflation and storage of value. Gold prices fluctuate based on the performance of the overall global economy measured by GDP, Inflation, Employment statistics and Interest Rates. The fiscal policies of some of the largest Central Banks of the world also affect the price of Gold. Supply/ Demand as well as financial market sentiment are other factors investors should take into consideration when trading the yellow metal.

Silver is also considered to be a safe-haven investment. The price of Silver is affected by many of the same factors as Gold – Rate of Inflation, GDP and Interest Rates as well as the monetary policies of the larger Central Banks in the world. To a certain extent, supply/demand factors tend to play a greater role in Silver's price fluctuations than in Gold's due to its comparative lack of market liquidity.

In the financial markets, an Index is a hypothetical portfolio of securities representing a particular market or a part of it. For an index the percentage change is more significant than the real numeric value.

At Al-Shuaib, you can trade major Global Indices with tight spreads, 100:1 leverage and quality executions. Trading financial Indices will give you instant access to global economies, easy diversification opportunities and you can make profits from the rising and falling markets.

Gold, Silver and Crude Oil are among the choicest commodities for CFD trading. Their prices are affected by factors like the value of the US dollar or supply and demand. Besides the output, seasonal changes or storage capacity may affect the price of goods.


Soft commodities are products that are grown, and not mined. Al-Shuaib's list of soft commodities includes cocoa, coffee, cotton and sugar.

Agricultural commodities are derived from farming or the cultivating of the soil. Al-Shuaib's list of Agricultural commodities includes corn, wheat, soybean, soybean oil and soymeal.

Energies refer to the energy products. Our list of Energies includes Crude Oil, Brent Crude, Mini Crude Oil, Natural Gas, Mini Natural Gas, Heating Oil and RBG.

There are many advantages for trading CFDs:

  1. Zero exchange fees – you do not own the underlying asset. It is a contract between you and the broker.
  2. Leverage– You can set up a trade with much less capital
  3. Initial Margin necessary and maintenance margin required are one and the same.
  4. The ability to trade a range of instruments via a single platform.

Al-Shuaib's list of precious metals includes Gold and Silver. Al-Shuaib also provides for the trading of Copper, which is classified as a base metal.

About Al-Shuaib

The maximum leverage for a trading account with Al-Shuaib is 100:1

Yes, Al-Shuaib has 24-hour customer support five days a week, starting from 01.00hrs Monday to 00.00hrs Friday (except Saturday and Sunday). Refer to our Contact Us page for more details.

At times we will need to send you some correspondence like account balances, important updates and promotional mails.

Once you have signed up with us you should regularly be receiving mails from your Al-Shuaib family.

If you’re using Gmail, you might find some of our mails under ‘Promotions’. To make sure they don’t end up there, drag one into your primary inbox.

If you’re using Outlook or another application, check in your junk folder. Once you’ve added us to your safe sender list, you’ll hear from us. If you still have issues, please get in touch with us. We'll ask one of our tech personnel to look into the problem.

Trading accounts can take up to 24hrs to be approved.

We require a recent utility bill like Water/Electricity bill or a recent bank statement of the last six months.


Al-Shuaib's Practice (Demo) Accounts last for a standard 30 days.

“Internet not available”

The message will be displayed when you are not connected to an active internet connection.

“Login failed”

The user id or password you entered is wrong or not matching. You will have to cross-check the same and login again.

Al-Shuaib offers trading on AX1 trader the highly customizable user-centric platform.

AX1 is available on
  1. Windows and MAC OS
  2. Android devices
  3. iPad and iPhone

Visit our Platforms page for more info and platform tutorials.

  1. Login to the website and look for Download Centre under Platforms.
  2. Download the platform for PC
  3. Double Click on the downloaded setup file to open it.
  4. Once you double-click the setup file the following window pops up:
  5. Follow the steps to Install

AX1 trader is available on Android and iPhone devices. You can download and install the application from App store or Google Playstore and login with the same credentials given to you.

To know more refer to Ax1 mobile trading applications

Risk Warning:

Trading Forex / CFD's on margin carries a high level of risk, is subject to rapid and unexpected price movements, and may not be suitable as you could sustain a total loss of your deposit. Leverage can work against you. Do not speculate with capital that you cannot afford to lose. Be aware and fully understand all risks associated with the market and trading. Prior to trading any products marketed by Al Shuaib Forex International. or its affiliates, carefully consider your financial situation and experience level, and or seek independent financial advise. If you decide to trade products marketed by Al Shuaib Forex International. you must read and understand the Financial Services Guide and Product Disclosure Statement. Viewer agrees that Al Shuaib Forex International and its employees or agents assume no liability for errors, inaccuracies or omissions; does not warrant the accuracy, completeness of information, text, graphics, links or other items delivered or received via this domain. Data and commentary is strictly for general educational purposes, and as such Al Shuaib Forex International. does not make any express or implied warranties of the fitness of this information for a particular purpose or use or guarantee the accuracy, timeliness or completeness of the information available herein. As a prerequisite of visitation or use of this domain the viewer agrees to indemnify and hold Al Shuaib Forex International. and its employees and affiliates harmless from and against any and all losses, damages, liabilities, costs, charges and expenses arising out of any use or reliance upon information obtained through this domain. Al Shuaib Forex International. is authorized and regulated by the Ministry of Trade and Industry as a Financial and Monetary Intermediary.

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